It's interesting to note that so many of the 19 are monopolies or regulated utilities. Companies like that don't have normal worries about the marketplace, or they are in an industry with limited competition and don't do a hot job as a result.
The worst company in America is Pepco, an electric service provider in Washington, D.C., and Montgomery and Prince George's counties in Maryland. I used to pay a monthly bill to them when I lived in Maryland.
Rounding out the Top 5 are Delta (No. 2), Time Warner Cable (No. 3), Comcast (No. 4) and Charter (No. 5). Note again that four of the first five worst companies face limited competition because they were granted monopolies.
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