Monday, July 19, 2010

JEA gets low score from J.D. Powers

Jacksonville Electric Authority tied for the next-to-last ranked position in customer satisfaction, according to the 2010 Electric Utility Residential Customer Satisfaction Study released by J.D. Power and Associates.

JEA scored 602 points on a 1,000-point scale in the South Region: Midsize Segment - two points higher than last year.

JEA dropped to the 25 position from 22 last year. Utility companies averaged 643 in the South Region: Midsize Segment and 630 overall.

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