"Jacksonville International Airport has been rated the best airport in North America for customer service. That’s the conclusion of a survey commissioned by the Airports Council International-North America."
"An independent third-party firm conducts the survey quarterly by gauging overall customer satisfaction. Airport visitors are asked about parking, security, airline check-in, shopping and dining facilities and restrooms."
"At the beginning of last year JIA was rated No. 8, but improved its ranking throughout the year to finish the fourth quarter in the top spot."
"In addition, JIA was rated in the top 10 percent of all ACI airports surveyed throughout the world."
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