"The study was done by Press Ganey, a consultant for more than 10,000 health care facilities (more than 40% of the USA's hospitals). For the fifth straight year, customer satisfaction showed a slight increase, to 83.7% from 83.1% in 2007."
"The bad news in the report: The average time spent for each visit to an emergency room is 4 hours and 3 minutes, a two-minute decline from 2007. Lengthy stays also were highlighted in April by the Government Accountability Office, which found some waits for emergent patients — those who should see a doctor in one to 14 minutes — were more than twice as long as they should be."
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