JEA has fallen this year to second-to-last place from fourth in terms of commercial customer satisfaction among mid-size utilities in the South, according to a recent study released by J.D. Power and Associates.
JEA scored 620 points on a 1,000-point scale, and the average score of similar utilities was 660, according the 2011 Electric Utility Residential Customer Satisfaction Study. There are 10 utilities in the mid-size category in the South.
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